How to file a claim

Our Claim Promise

We are committed to handling your claim efficiently, providing you with extra peace of mind during difficult times.

Average claim processing time
2-5 working days 1
Claim approval ratio
94 % 2
Arrange time for claim payment
Instant (FPS) 3
Note: 
 
  1. Based on 2023 medical and accident claims data, calculated from the date of claim received to the date of the first pending claim notice/claim result. The actual time required to handle claims may be dependent on the complexity of the claim, the completeness of the information submitted and the timeliness of responses from relevant parties (e.g., medical providers).
  2. Based on 2023 medical, accident and travel claims data, calculated by dividing the total number of claims settled by the total number of claims received.
  3. The time from claim approval to claim payment via FPS
The above information is for reference only, and the actual claim situation depends on the individual case.

 Simple Claims Process

e-claim paper claim
Applicable for accident, medical, travel and designated dining claims
 
1
STEP 1 Prepare claim documents
2
STEP 2 Submit claim application via AIA Connect
3
STEP 3 Receive notification of the claim result
4
STEP 4 Receive claim payment
1
STEP 1 Prepare claim documents
2
STEP 2 Submit claim application through your AIA financial planner / broker / independent financial adviser, or directly to us
3
STEP 3 Receive notification of the claim result
4
STEP 4 Receive claim payment