Note:
- Based on 2023 medical and accident claims data, calculated from the date of claim received to the date of the first pending claim notice/claim result. The actual time required to handle claims may be dependent on the complexity of the claim, the completeness of the information submitted and the timeliness of responses from relevant parties (e.g., medical providers).
- Based on 2023 medical, accident and travel claims data, calculated by dividing the total number of claims settled by the total number of claims received.
- The time from claim approval to claim payment via FPS
The above information is for reference only, and the actual claim situation depends on the individual case.
Simple Claims Process
1
STEP 1
Prepare claim documents
STEP 2
Submit claim application via AIA Connect
STEP 3
Receive notification of the claim result
STEP 4
Receive claim payment
STEP 1
Prepare claim documents
STEP 2
Submit claim application through your AIA financial planner / broker /
independent financial adviser, or directly to us
STEP 3
Receive notification of the claim result
STEP 4
Receive claim payment
Make claims in a flash at levelled-up AIA+*
Apply for claims with ease: upload receipts and documents input and verify details, and submit it.
*applicable to accident, medical, travel and dining claims.
