During the transition period of mobile app upgrade to AIA+, AIA Connect web portal support lasts until further notice. We assure you all the functions you are accustomed to will remain available. Thank you for your understanding.

User Guides & Resources

How can we help?

Get help for your AIA+ experience by selecting one of the following categories.

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Download & Install

Find out the steps to download and install AIA+.

Login & Registration

Learn about the guides to login and registration issues.

Profile & Settings

See how you can update your profile and AIA+ settings.

Policies & Accounts

Learn about how you can do more with your policies.

Claims & Payment

Find out how and where to make claims and settle payments.

Health

Get help finding doctors, hospitals, and more ways to live healthily.

Rewards

See how you can use your ePremium coupons, AIA Points, and AIA Vitality to reward yourself.

Terms & Conditions

Look through all of our terms and conditions in one place.

Popular topics

New user registration

Existing customer first-time login to AIA+

Forgot login ID

Existing customers cannot register AIA+ by mobile number

Switch to login by mobile number

Link individual policies or accounts

AIA+ mobile app version update notice

AIA+ User Guide (All)

Submit pre-approval application (Applicable to all AIA individual medical plans)

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See the AIA+ mobile app and web version update schedule

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