Healthcare services

Care Concierge

Dedicated concierge service with a suite of healthcare and support services for the eligible insured.

Personal Medical Case Management Services with rehabilitation management and medical concierge services

First in the industry, AIA partners with Medix to launch the “Personal Medical Case Management Services” with “Rehabilitation Management” and “Medical Concierge Services”, which are supported by more than 4,000 leading medical specialists worldwide. From diagnosis, treatment to rehabilitation, the services offer access to third-party expert advice and a personalised treatment and rehabilitation plan to help you overcome a serious illness and get you back to living.

Cashless Hospitalisation

In Hong Kong, Macau, Mainland China and overseas This service is available in Hong Kong, Macau and Mainland China (featuring over 700 hospitals), as well as in countries and regions including Malaysia, Singapore, Thailand, the United States, the United Kingdom, Canada and Europe. Along with the Medical Expense Pre-Approval Service, customers can focus on their treatment without worrying about claims.

Medical Expense Pre-Approval Service

As our medical plan customers, our Medical Expense Pre-Approval Service allows you to be in control of your day surgery or hospitalization expenses. Under the arrangement of Credit Facility Service, you can enjoy a hassle-free treatment.

Cancer Education & Support

A tailored Oncology related services, from prevention, prediction, diagnosis, treatment and recovery, provided to you, AIA accompanies you always

Telemedicine Service (applicable to Hong Kong only)

Customers can book appointments and receive video consultation services in the comfort of their homes, while prescribed medicine is delivered usually within four hours. Please sign in AIA Connect for details.

Health Plus Partnership Program

AIA partners with leading global pharmaceutical companies to provide additional benefit on cancer medications to help alleviate the financial burden of long-term treatment for cancer.

Overseas Emergency Help

Whether you are travelling abroad, planning an overseas trip in advance, or staying at home, your protection is always our concern. The Worldwide Assistance Hotline is open 24/7 for emergency assistance wherever you are.

AIA CarePass

Integrated and tailored solutions that connect you seamlessly to teams of experts across different specialties through designated service providers.

Free Medical Check - up

Specified protection plans come with free medical check-ups for you as customers to better understand your health.

Medical Green Passage

Priority appointment booking for medical services in Mainland China

Cancer Genomic Testing Services

Precision Medicine, an effective tool that helps cancer patients in the shortest time possible decide on the most suitable treatment with predictable responses based on their genetic information, resulting in a higher chance of recovery. AIA has collaborated with designated medical institutions to bring the services to customers in need at a privileged rate.