Healthcare services

Wellness Relationship Manager

To provide you personal guidance on mental, physical and nutritional aspects

Child and Adolescent Growth and Development Support Hotline

To assist you to support your child going through their growth and neuro-developmental milestones

Pre-approval - Medical Expense & Cashless Service

Take control of your medical expenses before treatment

Care Concierge

Dedicated concierge service with a suite of healthcare and support services for the eligible insured.

Personal Medical Case Management Services with rehabilitation management and medical concierge services

First in the industry, AIA partners with Medix to launch the “Personal Medical Case Management Services” with “Rehabilitation Management” and “Medical Concierge Services”, which are supported by more than 4,000 leading medical specialists worldwide. From diagnosis, treatment to rehabilitation, the services offer access to third-party expert advice and a personalised treatment and rehabilitation plan to help you overcome a serious illness and get you back to living.

Telemedicine Service (applicable to Hong Kong only)

Customers can book appointments and receive video consultation services in the comfort of their homes, while prescribed medicine is delivered usually within four hours. Please sign in AIA+ mobile app for details.

Overseas Emergency Help

Whether you are travelling abroad, planning an overseas trip in advance, or staying at home, your protection is always our concern. The Worldwide Assistance Hotline is open 24/7 for emergency assistance wherever you are.

Cancer Education & Support

A tailored Oncology related services, from prevention, prediction, diagnosis, treatment and recovery, provided to you, AIA accompanies you always

AIA CarePass

Integrated and tailored solutions that connect you seamlessly to teams of experts across different specialties through designated service providers.

Cancer Genomic Testing Services

An effective tool that helps cancer patients in the shortest time possible decide on the most suitable treatment

Health Plus Partnership Program

AIA partners with leading global pharmaceutical companies to provide additional benefit on cancer medications to help alleviate the financial burden of long-term treatment for cancer.