Care Concierge

Care Concierge

On your health journey, it can be challenging especially when facing a complex or unfamiliar medical process.

Care Concierge1 offers Hong Kong insurance industry-first2 healthcare support that integrates dedicated concierge service with a suite of healthcare and support services for the eligible insured and medical home visit service in Mainland China for the eligible insured's parents. From diagnosis, treatment to recovery, professional care is offered at your convenience to help give you a peace of mind throughout your health journey. 

As we understand your family's health matters just as much as your own, the medical home visit service offering general health assessment and tips is specially extended to the eligible insured's parent in Mainland China.

1-to-1 concierge support of Service Ambassador
 

The respective Service Ambassador1 in Mainland China and Hong Kong is within your reach to provide personalised support on your healthcare journey.

Mainland China Service Ambassador's Concierge Support


Online family doctor service for ongoing care of your health 　
A designated family doctor, who is a general practitioner, can understand your health status to provide you with continuous preventive and personalised care.
 
Medical home visit for your parents' wellbeing
A dedicated nurse visits your parents at home together with a general practitioner attending virtually to conduct online general health assessment and provide wellbeing tips. You can stay connected and informed3 about their wellbeing at all times even if you are miles apart.
 

Hong Kong Service Ambassador's Concierge Support


One-stop oncology service with multidisciplinary medical specialists
A dedicated Service Ambassador manages your case and connects you to a multidisciplinary team of specialists to provide integrated oncology treatments and services, supporting you along the way so you can focus on recovery.
 
Remarks
  1. The services in Mainland China and Hong Kong mentioned in this website are provided by different service providers with different scope of services. The service provider in Mainland China does not provide the services offered in Hong Kong and vice versa applicable to the service provider in Hong Kong. For more details, please contact the relevant service providers.
  2. As of 31 January 2024, compared against similar services offered by major Hong Kong insurance companies.
  3. The consent of the eligible insured's parents shall be given prior to the disclosure of relevant information to the eligible insured.

Eligibility plans

To be eligible, customer should be insured under any of the following plans (both Basic and Rider versions):
AIA Voluntary Health Insurance Privilege Ultra Scheme
Privilege Ultra Medical Plan
Privilege Ultra Pearl Medical Plan


  • CEO Medical Plan 5*
  • CEO Medical Plan (Worldwide) 5*
  • OptimaCEO Medical Plan
*Applicable to those new policies issued on or after 22 April 2024 only
 


  • CEO Pearl Medical Plan 5*
  • CEO Pearl Medical Plan (Worldwide) 5*
  • OptimaCEO Pearl Medical Plan
*Applicable to those new policies issued on or after 22 April 2024 only
 
Care Concierge Services in Mainland China 
Download and access the designated mobile application to activate and use the services in Mainland China.
For enquiries and technical support only, please call our customer service hotline: 
Mainland China Number
(86) 4008981618
 
Care Concierge Services in Hong Kong 
Call our customer service hotlines to activate and use the services in Hong Kong

Hong Kong

(852)2232 8870
(CEO Plans, select language then press 1, 5)

(852)2232 8888
(Other Medical Plans, select language then press #2, 5) 		Mainland China Toll Free Number

(86) 4008428013
(select language then press 1, #2, 5)
Get in touch with your financial planner
Important Information
  1. The services under Care Concierge are only available to the insured of eligible AIA product(s) only, and are not provided in Macau.
  2. The services under Care Concierge offered in Mainland China is provided by the designated independent third-party service provider in Mainland China ("MC Service Provider") subject to the relevant terms and conditions thereto.
  3. The One-Stop Oncology Service under Care Concierge offered in Hong Kong is provided by the designated independent third-party service providers in Hong Kong ("HK Service Providers"), subject to the relevant terms and conditions thereto. 
  4. Any service, product or solicitation of any kind provided by the MC Service Provider and the HK Service Providers are not sold or promoted by AIA, and AIA shall not be responsible and/or liable for any service, product or solicitation of any kind provided by the MC Service Provider and the HK Service Providers.
  5. Subject to certain insurance policy provisions, the services under Care Concierge are value-added services and do not form part of the contractual benefit and are non-guaranteed. AIA reserves the right to amend or cancel the service(s) under Care Concierge or service provider(s) or change any terms and conditions relating thereto at any time without prior notice at its absolute discretion. Please take note that the actual claim reimbursement under your designated product(s) shall be subject to the provision of complete claim documents, insured's benefits entitlement, exclusion, policy contract, terms and condition of eligible product(s). For details, please contact AIA for enquiry.
  6. AIA is not the service providers or the agent of the service providers. We make no representation, warranty or undertaking as to the quality and availability of the services, and shall not accept any responsibility or liability for the services provided by the service providers. Under no circumstance shall we be responsible or liable for the acts, omission or negligence in provision of the services and/or the services (including but not limited to diagnosis, treatment and medical and healthcare services) of the service providers.
  7. If you have doubts or enquiries, please seek independent advice from other registered medical practitioners before receiving any medical and healthcare service. Please note that none of the services under Care Concierge is applicable for emergency care. 
  8. With customer's informed consent, the designated service providers will use the customer's (including insured's parents) personal particulars for registration and verification of identity and eligibility (where applicable) for the use of the services of Care Concierge. 
  9. You are required to settle directly with the designated service providers for the charges of any services obtained which are not covered under the services under Care Concierge (including but not limited to the expenses as set out in the sections headed under "Terms of Use of Care Concierge Services in Mainland China" and "Terms of Use of Care Concierge Services in Hong Kong"). For details, please contact the relevant service provider providing the relevant services. 
  10. This webpage contains general information only. It does not constitute as an offer and/or insurance product recommendation. Please contact your financial planner for details.

 

"AIA" or "we" herein refers to AIA International Limited (Incorporated in Bermuda with limited liability)