Care Concierge - Mainland China Services

Care Concierge - Mainland China Services

The respective Service Ambassador1 in Mainland China is within your reach to provide personalised support on your healthcare journey.
Online Family Doctor Service
A designated family doctor (general practitioner) continuously understands your health conditions and provides online medical consultation
Second Medical Opinion
A specialist practitioner in designated medical network in Mainland China reviews your medical records, relevant examination reports and current medical diagnosis in order to provide a written second medical opinion to help you make informed decisions for treatment
Medical Companion Service
A nurse accompanies you at the hospital in designated cities in Mainland China to assist with hospital-related administrative procedures, including doctor-patient communication, admission registration and hospital discharge.
 
Specialist Phone Consultation
Schedule a medical consultation through phone with a specialist practitioner in designated medical network of Mainland China at your convenience

 

Inpatient Personal Care Service
Caregiver provides daily personal care (such as body hygiene); and professional care (such as incontinence care) during your hospital stay
 
Expedited Diagnostic Tests
Coordinate and arrange for expedited diagnostic tests at designated hospitals in Mainland China 
Priority Outpatient Booking Service
Priority booking service for outpatient  appointment  with specialists at designated hospitals in Mainland China  based on your medical conditions

Download hospital list
Priority Inpatient Booking Service
Expedite access to hospitalisation arrangement through priority booking service at designated hospitals in Mainland China to help shorten waiting time
Home and Personal Care Service
Caregiver provides post-hospitalisation care services such as daily living care, personal and household hygiene, and health monitoring to attend to your medical needs at home
 
Medical Home Visit Service (Exclusive for insured's parents)
A dedicated nurse visits your parents at home while a general practitioner conducts general health assessment online to understand their health condition and raise health awareness with wellbeing tips. You may join the visit virtually to keep abreast of your parents' health.
 

Use WeChat to scan the QR code to access the service page

Provide your information to validate the eligibility to activate and use the service

The Service Ambassador will contact you after eligibility check

Please reference the User Guide (provided to eligible users) for the detailed flow on how to activate and use the services.

Care Concierge service videos (Available in Chinese only)

Episode 1: Travelling businessman – Hospitalisation (Full version)

Episode 1: Travelling businessman – Hospitalisation (Condensed version)

Episode 2: Nervous dad – Attentive online family doctor

Episode 3: Caring daughter – Medical home visit for mum and dad

Care Concierge Services in Mainland China 
Download and access the designated mobile application to activate and use the services in Mainland China.
For enquiries and technical support only, please call our customer service hotline: 
Mainland China Number
(86) 4008981618
 
Care Concierge Services in Hong Kong 
Call our customer service hotlines to activate and use the services in Hong Kong

Hong Kong

(852)2232 8870
(CEO Plans, select language then press 1, 5)

(852)2232 8888
(Other Medical Plans, select language then press #2, 5) 		Mainland China Toll Free Number

(86) 4008428013
(select language then press 1, #2, 5)
Get in touch with your financial planner
Remarks
  1. The services in Mainland China and Hong Kong mentioned in this website are provided by different service providers with different scope of services. The service provider in Mainland China does not provide the services offered in Hong Kong and vice versa applicable to the service provider in Hong Kong. For more details, please contact the relevant service providers.

 

Important Information
  1. The services under Care Concierge are only available to the insured of eligible AIA product(s) only, and are not provided in Macau.
  2. The services under Care Concierge offered in Mainland China is provided by the designated independent third-party service provider in Mainland China ("MC Service Provider") subject to the relevant terms and conditions thereto.
  3. The One-Stop Oncology Service under Care Concierge offered in Hong Kong is provided by the designated independent third-party service providers in Hong Kong ("HK Service Providers"), subject to the relevant terms and conditions thereto. 
  4. Any service, product or solicitation of any kind provided by the MC Service Provider and the HK Service Providers are not sold or promoted by AIA, and AIA shall not be responsible and/or liable for any service, product or solicitation of any kind provided by the MC Service Provider and the HK Service Providers.
  5. Subject to certain insurance policy provisions, the services under Care Concierge are value-added services and do not form part of the contractual benefit and are non-guaranteed. AIA reserves the right to amend or cancel the service(s) under Care Concierge or service provider(s) or change any terms and conditions relating thereto at any time without prior notice at its absolute discretion. Please take note that the actual claim reimbursement under your designated product(s) shall be subject to the provision of complete claim documents, insured's benefits entitlement, exclusion, policy contract, terms and condition of eligible product(s). For details, please contact AIA for enquiry.
  6. AIA is not the service providers or the agent of the service providers. We make no representation, warranty or undertaking as to the quality and availability of the services, and shall not accept any responsibility or liability for the services provided by the service providers. Under no circumstance shall we be responsible or liable for the acts, omission or negligence in provision of the services and/or the services (including but not limited to diagnosis, treatment and medical and healthcare services) of the service providers.
  7. If you have doubts or enquiries, please seek independent advice from other registered medical practitioners before receiving any medical and healthcare service. Please note that none of the services under Care Concierge is applicable for emergency care. 
  8. With customer's informed consent, the designated service providers will use the customer's (including insured's parents) personal particulars for registration and verification of identity and eligibility (where applicable) for the use of the services of Care Concierge. 
  9. You are required to settle directly with the designated service providers for the charges of any services obtained which are not covered under the services under Care Concierge (including but not limited to the expenses as set out in the sections headed under "Terms of Use of Care Concierge Services in Mainland China" and "Terms of Use of Care Concierge Services in Hong Kong"). For details, please contact the relevant service provider providing the relevant services. 
  10. This webpage contains general information only. It does not constitute as an offer and/or insurance product recommendation. Please contact your financial planner for details.

 

"AIA" or "we" herein refers to AIA International Limited (Incorporated in Bermuda with limited liability)