Wellness Relationship Manager

Wellness Relationship Manager

【Rare-in-market1】To provide you personal guidance on mental, physical and nutritional aspects

Embark on your wellness journey with Wellness Relationship Manager
 

Nurture your mind, body and soul with personalised wellness services provided by the experts at AIA Alta Wellness Haven2, which is the Hong Kong insurance's first3 integrated and one-stop wellness realm where science blends seamlessly with Eastern and Western philosophy.

  • Provide personal guidance on mental, physical and nutritional aspects
  • A dedicated point of contact to promptly address your unique wellness needs
  • Seamless communication via phones calls and messages

Eligibility plans

To be eligible, customer should be insured under any of the following plans (both Basic and Rider versions):


  • OptimaCEO Medical Plan
  • OptimaCEO Pearl Medical Plan
Approching your Wellness Relationship Manager via (852) 2232-8870
 
Service hours
Mon: 2:30pm - 7:30pm
Tue-Sat: 10:30am to 7:30pm
Sun and Public Holidays: Closed

 

Get in touch with your financial planner
Remarks
  1. As of 12 August 2024, compared against individual medical plans provided by major Hong Kong insurance companies.
  2. AIA Alta Wellness Haven is solely operated by Sustainable Wellness Limited ("Sustainable Wellness"), which is a wholly-owned subsidiary of Humansa Company Limited and independent third party of AIA. Sustainable Wellness is fully and solely responsible for the services and/or products provided in, and for, AIA Alta Wellness Haven. The use of the above services is subject to the terms and conditions of AIA Alta Wellness Haven.
  3. As of 1 August 2023, compared with services provided by Hong Kong major insurance companies.
Important Information
  1. The above services ("Services") are additional value-added services and do not form part of the contractual benefit and is not guaranteed. The Services are available to the insured of designated medical plan(s) subject to the eligibility of the insured, the availability and the relevant terms and conditions of the Services and the service providers (if applicable), and provided that the designated medical plan(s) is still in force.
  2. The Services are subject to change from time to time at AIA's sole discretion. AIA reserves the right to amend, suspend or terminate any of the Services (including the service providers, any details or terms and conditions relating thereto) any time without prior notice at its absolute discretion. In the event of dispute, AIA reserves the right of final decision.
  3. The Services are provided by the designated independent third party service providers engaged by AIA subject to the relevant terms and conditions of the services and the service providers (if applicable).
  4. Any service, product or solicitation of any kind provided by the service providers are not sold or promoted by AIA, and AIA shall not be responsible and/or liable for any service, product or solicitation of any kind provided by the service providers.
  5. AIA is not the service providers, or the agent of the service providers of the services. AIA makes no representation, warranty or undertaking as to the quality and availability of the Services provided for the service providers, and shall not be responsible and liable for the Services provided by the service providers. Under no circumstance shall AIA be responsible or liable for any act, omission or negligence in provision of the services by the service providers.
  6. The Services provide general information for reference only and shall not be considered as a medical advice, diagnosis, treatment, or recommendation in any kind. If you have doubts or enquiries, please seek independent advice from other registered medical practitioners immediately and do not ignore or delay in seeking medical advice and treatment.
  7. The Services is only applicable to the insured, who is aged 18 or above, of designated medical plan only.
  8. Customer is required to settle directly with the designated service providers for the charges of any services obtained or referrals which are not covered under the Services. For details, please contact the relevant service provider(s) providing the relevant Service(s).