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(852) 2232-8888

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(852) 2200-6333

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(852) 2200-6288

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Mon-Fri: 9am – 6pm (Open through lunch) Sat, Sun & Public Holidays Closed

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Customer Service Centre 12/F, AIA Tower, 183 Electric Road, North Point, Hong Kong

Hotlines

Individuals

(853) 8988-1822

Group Insurance

0800 516

MPF/ORSO/Macau Pension - Employer

0800 183

MPF/ORSO/Macau Pension - Employee/Self-employed

0800 272

Customer Service Centre

Mon-Fri: 8:45am – 5:15pm (Open through lunch) Sat, Sun & Public Holidays Closed

Unit 201, 2F, AIA Tower, Nos. 251A-301, Avenida Comercial de Macau, Macau

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New user registration

New user registration

Follow the steps to sign up

Click "Log in/sign up" on AIA+ homepage

Click "Sign up"

Choose "No" if you are not an AIA customer (If you are an AIA customer, choose "Yes" and refer to step 8)

Fill in your mobile number and email

Enter the one-time passcodes (OTP) after receiving

Create a password

Enter your name to fully complete AIA+ registration

If you are an AIA customer and click "Yes" on the screen of step 3, you will be asked to provide more information to find your policy or account

Provide the personal information to find your policy account or member account

Your accounts are shown

Your group policy is shown as well

Your policies or accounts are linked

Tap "Enable" if you would like to login by Biometric login

Login successfully after enabling Face ID

New user registration

New user registration

Follow the steps to sign up

1 STEP 1 Click "Log in/sign up" on AIA+ homepage

Click "Log in/sign up" on AIA+ homepage

2 STEP 2 Click "Sign up"

Click "Sign up"

3 STEP 3 Choose "No" if you are not an AIA customer (If you are an AIA customer, choose "Yes" and refer to step 8)

Choose "No" if you are not an AIA customer (If you are an AIA customer, choose "Yes" and refer to step 8)

4 STEP 4 Fill in your mobile number and email

Fill in your mobile number and email

5 STEP 5 Enter the one-time passcodes (OTP) after receiving

Enter the one-time passcodes (OTP) after receiving

6 STEP 6 Create a password

Create a password

7 STEP 7 Enter your name to fully complete AIA+ registration

Enter your name to fully complete AIA+ registration

8 STEP 8 If you are an AIA customer and click "Yes" on the screen of step 3, you will be asked to provide more information to find your policy or account

If you are an AIA customer and click "Yes" on the screen of step 3, you will be asked to provide more information to find your policy or account

9 STEP 9 Provide the personal information to find your policy account or member account

Provide the personal information to find your policy account or member account

10 STEP 10 Your accounts are shown

Your accounts are shown

11 STEP 11 Your group policy is shown as well

Your group policy is shown as well

12 STEP 12 Your policies or accounts are linked

Your policies or accounts are linked

13 STEP 13 Tap "Enable" if you would like to login by Biometric login

Tap "Enable" if you would like to login by Biometric login

14 STEP 14 Login successfully after enabling Face ID

Login successfully after enabling Face ID