User Guides & Resources

  • Download & Install
  • New Users
  • Existing Users
  • Login & Registration
  • Profile & Settings
  • Policies & Accounts
  • Claims & Payment
  • Health
  • AIA Vitality
  • Other Health Services
  • Rewards
  • AIA Vitality Points & Rewards
  • AIA Points
  • ePremium Coupons
  • Terms & Conditions

Download & Install

New Users
Existing Users
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New users download and install AIA+ at App Store
New users download and install AIA+ at Google Play
New users download and install AIA+ via WeChat
New users download APK file and install AIA+
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Existing users download and install AIA+ at App Store
Existing users download and install AIA+ at Google Play
Existing users download and install AIA+ via WeChat
Existing users download APK file and install AIA+
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New user registration
Existing customer first-time login to AIA+
Forgot login ID
Forgot password
Change mobile ID
Switch to login by mobile number
New users cannot register AIA+ by mobile number
Existing customers cannot register AIA+ by mobile number
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Update contact details
Change the communication preference on the AIA+
Change the language of the AIA+
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Link individual policies or accounts
Link group policies or pension accounts
Combine accounts
Overview of policies or accounts
Switch the investment options (Individual insurance)
Check fund details and perform portfolio rebalancing (Pension)
Browse eDocuments
Check the investment summary
Receive the policy benefits via FPS or eBank-in (Individual insurance)
Manage your beneficiaries (Individual insurance)
Apply for withdrawal (Individual insurance)
Apply for policy loan (Individual insurance)
Browse eCards
Set-up autopay (Individual insurance)
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Submit eClaim application (Individual insurance)
Submit eClaim application (Group insurance)
Check the claim status
Pay medical shortfall(Group insurance)
Registration for eClaim payment methods (Individual insurance)
Settle the premium payment with FPS (Individual insurance)
Settle the premium payment with credit card (Individual insurance)
Settle the premium payment at 7-Eleven (Individual insurance)​
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AIA Vitality
Other Health Services
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Link devices (iOS system)
Link devices (Android system)
How to promote AIA Vitality membership status
Activate AIA Vitality membership for group insurance account
Change AIA Vitality membership
Complete AIA Vitality assessment
Join challenges of AIA Vitality to earn points
Membership enquiry of AIA Vitality
Become a member of AIA Vitality
Add AIA Vitality friends (Scan QR code)
Add AIA Vitality friends (By name or email address)
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Find doctors or hospitals
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AIA Vitality Points & Rewards
AIA Points
ePremium Coupons
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Redeem my rewards of AIA Vitality
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Earn AIA Points
Redeem or use AIA Points
Transfer AIA Points to family members and friends
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Transfer ePremium coupons
Check the balance of ePremium coupons
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End User License Agreement
Terms and Conditions for use of AIA+ mobile app
Terms and Conditions for use of AIA+ web version
AIA Personal Information Collections Statement for User Account on AIA+ ("PICS")
AIA Vitality Terms and Conditions (AIA+ app)
AIA Vitality Personal Information Collections Statement ("Vitality PICS Statement")
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