Accident

What benefit item(s) are you claiming for?


 

Please login to AIA Connect and follow the steps below to submit your claim application.
 

You will receive a notification in AIA Connect upon claim being processed.

Once the claim is approved, you will receive the claim payment through the payment method you have chosen.
 
 Register FPS or e-Bankin via AIA Connect for receiving claims payment directly

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Select up to 3 options
Accidental medical expenses Accidental hospital income Temporary disability

Claim document checklist


If you are unsure about the claim benefit item, you can submit all claim documents to us.

Required Claim Document -
Please select the claim benefit item above first
 
Required Claim Document Accidental medical expense Accidental hospital income Temporary disability
Accident Claim Form Part II     For e-claim, complete Part II of the form only
Receipts    
Referral letter
Applicable to physiotherapy, chiropractic treatment, occupational therapy, diagnostic tests and specialist consultation
   
Sick leave certificate    
Discharge summary    
Proof of disability
Examples: doctor's follow up assessment record, physiotherapy / chiropractic treatment / occupational therapy progress report
   
ID card copy
A valid ID card copy is required if this has not been submitted previously

We may ask for other documents on a case by case basis.

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Step 1
Login to your AIA Connect account.
Tap "Claims" in the Home menu to start a claim submission.
Step 2
Select "Individual Policy", Insured and claim type, then tap "Next".
Step 3
Follow the instructions to enter claim details.
Step 4
Upload claim document(s).
Step 5
Review your input claim details.
Read the terms and conditions and put a tick as acceptance, then tap "Submit".

For assistance, please contact us.