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Login to your AIA Connect account.
Tap "Claims" in the Home menu to start a claim submission.
If you are seeking for emergency support,
Please contact (852) 2200 6622 or international toll-free hotline (International Access Code) 800 6000 2525.
What benefit item(s) are you claiming for?
Please login to AIA Connect and follow the steps below to submit your claim application.
You will receive a notification in AIA Connect upon claim being processed.
Once the claim is approved, you will receive the claim payment through the payment method you have chosen.
Register FPS or e-Bankin via AIA Connect for receiving claims payment directly
Claim document checklist
If you are unsure about the claim benefit item, you can submit all claim documents to us.
| Required Claim Document | Medical Expenses Reimbursement |
|---|---|
| Departure proof Examples: air ticket, cruise ticket, boarding pass, travel agent or airline's confirmation letter
|
 |
| Bill & receipts | |
| Proof of diagnosis With diagnosis date and accident date, if applicable
|
|
| Medical proof of injury / illness occurred during the trip Examples: medical report, admission and/or discharge summary
|
if applicable |
| Referral letter Issued by registered medical practitioner(s)
|
if applicable |
| Compensation document(s) by any third party(ies) | if applicable |
| ID card copy A valid ID card copy is required if this has not been submitted previously
|
|
We may ask for other documents on a case by case basis.
Note: Apart from receipts, you may submit other supporting documents in copies.
Claim document checklist
If you are unsure about the claim benefit item, you can submit all claim documents to us.
| Required Claim Document | Personal Money / Travel Document / Baggage Loss |
|---|---|
| Departure proof Examples: air ticket, cruise ticket, boarding pass, travel agent or airline's confirmation letter
|
|
| Bill & receipts | |
| Photo showing the extent of damage to the item | if applicable |
| Loss or damage report Issued by the police, public carrier or hotel management
|
|
| Repair quotation of damaged item or proof of non-repairable | if applicable |
| Compensation document(s) by any third party(ies) | if applicable |
| ID card copy A valid ID card copy is required if this has not been submitted previously
|
|
We may ask for other documents on a case by case basis.
Note: Apart from receipts, you may submit other supporting documents in copies.
Claim document checklist
If you are unsure about the claim benefit item, you can submit all claim documents to us.
| Required Claim Document | Travel / Baggage delay |
|---|---|
| Departure proof Examples: air ticket, cruise ticket, boarding pass, travel agent or airline's confirmation letter
|
|
| Documentation issued by the public carrier Indicating the reason(s) and duration of delay
|
|
| ID card copy A valid ID card copy is required if this has not been submitted previously
|
|
We may ask for other documents on a case by case basis.
Note: You may submit supporting documents in copies.
Claim document checklist
If you are unsure about the claim benefit item, you can submit all claim documents to us.
| Required Claim Document | Journey Curtailment / Cancellation |
|---|---|
| Departure proof Examples: air ticket, cruise ticket, boarding pass, travel agent or airline's confirmation letter
|
|
| Bill & receipts | |
| Proof of incident / event resulting in journey cancellation or curtailment | |
| Proof of relationship | if applicable |
| Documentation issued by the relevant parties Example: airline, hotel or travel agent, with the refunded and/or non-refundable amount
|
|
| ID card copy A valid ID card copy is required if this has not been submitted previously
|
|
We may ask for other documents on a case by case basis.
Note: Apart from receipts, you may submit other supporting documents in copies.
Claim document checklist
If you are unsure about the claim benefit item, you can submit all claim documents to us.
| Required Claim Document | Personal Accident | |
|---|---|---|
| Accidental Dismemberment | Permanent Total Disability | |
| Departure proof Examples: air ticket, cruise ticket, boarding pass, travel agent or airline's confirmation letter
|
|
|
| Medical proof of injury / illness occurred during the trip Examples: medical report, admission and/or discharge summary
|
|
|
| Police report | if applicable | if applicable |
Total & Permanent Disability Claim Form  |
|
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| Medical proof of disability Examples: doctor's follow-up assessment record, physiotherapy/chiropractic treatment/occupational therapy progress report etc.
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| Sick leave certificate | |
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| Dismemberment Claim Form |
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| Medical proof of dismemberment Examples: surgery record, doctor's follow-up assessment record, medical reports etc.
|
|
|
| ID card copy A valid ID card copy is required if this has not been submitted previously
|
|
|
We may ask for other documents on a case by case basis.
Note: Apart from claim form, you may submit other supporting documents in copies.
Claim document checklist
If you are unsure about the claim benefit item, you can submit all claim documents to us.
| Required Claim Document | Personal Liability |
|---|---|
| Departure proof Examples: air ticket, cruise ticket, boarding pass, travel agent or airline's confirmation letter
|
|
| Bill & receipts | |
| Medical proof of injury / illness occurred during the trip Examples: medical report, admission and/or discharge summary
|
if applicable |
| Copy of police report | |
| Statement of details of incident and involved third party(ies) Including loss and injury details, involved third parties' name, contact number and address
|
|
| All letters, claims, writs, summons or process documents | |
| Compensation document(s) by any third party(ies) | if applicable |
| ID card copy A valid ID card copy is required if this has not been submitted previously
|
|
We may ask for other documents on a case by case basis.
Important Note: Shall you admit liability or make compromise/compensation to any third party before obtaining our written consent, your rights of claim may be affected.
Claim document checklist
If you are unsure about the claim benefit item, you can submit all claim documents to us.
| Required Claim Document | Compassionate Visit |
|---|---|
| Departure proof Examples: air ticket, cruise ticket, boarding pass, travel agent or airline's confirmation letter
|
|
| Bill & receipts | |
| Medical proof of injury / illness occurred during the trip Examples: medical report, admission and/or discharge summary
|
|
| Proof of relationship | |
| Proof of hospitalization | if applicable |
| Death certificate with cause of death | if applicable |
| Compensation document(s) by any third party(ies) | if applicable |
| ID card copy A valid ID card copy is required if this has not been submitted previously
|
|
We may ask for other documents on a case by case basis.
Note: Apart from receipts, you may submit other supporting documents in copies.
Claim document checklist
If you are unsure about the claim benefit item, you can submit all claim documents to us.
| Required Claim Document | Accidental / Compassionate Death Benefit |
|---|---|
| Departure proof Examples: air ticket, cruise ticket, boarding pass, travel agent or airline's confirmation letter
|
|
| Medical proof of injury / illness occurred during the trip Examples: medical report, admission and/or discharge summary
|
if applicable |
| Proof of relationship | if applicable |
| Police report | if applicable |
| Death certificate with cause of death | |
| Application Form for Death Claim |
|
| Proof of deregistration of ID card / residence | |
| Autopsy report | if applicable |
| ID card copy A valid ID card copy is required if this has not been submitted previously
|
|
We may ask for other documents on a case by case basis.
Note: Apart from claim form, you may submit other supporting documents in copies.
