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  • {{title}}

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    • Telemedicine Service

    (Applicable to Hong Kong Only)
    Let you have a medical consultation and medication while staying at home

    • About the service
    • Eligibility
    • How does it work?
    • Want to know more?

    FAQ

    + Expand All
    - Collapse All
    Is the Telemedicine service applicable for all age and if there is any geographic limitation?

    Telemedicine service is only applicable when the insured is 12 years old or above and situated in Hong Kong. 

    What kind of symptoms are not suggested to use Telemedicine service?

    If patients have the following symptoms, we highly suggest that you should seek consultation in hospital:

    • Pregnant
    • Fainting, feeling dizzy, or general weakness
    • Sudden changes in vision, such as inability to see in one or both eyes
    • Confusion or coma, slurred speech, emotional instability, etc.
    • Sudden pain
    • Has had a severe fall or bleeding
    • Severe or non-stop diarrhea or vomiting
    • Hematemesis
    • Obstacles in speaking or moving hands and feet
     
    For conditions that are not listed, doctors will assess if an insured is suitable for virtual consultation based on his/her medical conditions.
    Is the Telemedicine service included general medical partitioner and specialists?

    Telemedicine service only provide general medical partitioner service at the moment.

    What is the service hours of Telemedicine service?

    The service hours of the Telemedicine service is Monday to Friday, from 9:30 a.m. to 6 p.m. and Saturday from 9:30 a.m. to 1 p.m.

    Could the doctor from Telemedicine service prescribe sick leave certificate?

    If need, doctor can prescribe sick leave certificate.

    How long will it take for medication delivery?

    If the consultation is completed before 5:30pm, prescribed medicine (if any) will normally be delivered directly to you on the same day. Actual delivery time varies depending on the location, delivery service may be delayed due to busy service. If not, delivery would be arranged on the next working day. Prescription delivery service is not applicable to medication that requires refrigeration and rural areas (such as Lo Wu, Mai Po, Man Kam To, Ta Kwu Ling, Island District and restricted areas).

    What kind of services are included in the cost of Telemedicine service?

    Currently, the cost of the Telemedicine service covers consultation fee, 3 days basic medication and medication courier service. Please note that the charge is subject to change from time to time without prior notice.

    Can I request extra medication and how to settle?

    Yes. After the consultation, ECHealthcare will issue a payment link to customer for settlement. Upon settlement, extra medication will be delivered to your designated address together with the basic medication, medical certificate and /or referral letter (if any).

    Is credit facility service applicable to use when using Telemedicine service?

    No.

    Is the expenses on Telemedicine service be claimed in individual medical insurance plan?

    Claims condition depends on the clause and terms under each plan and it varies from plan to plan. Please refer to the policy provision for details.

    Is Telemedicine service applicable to all customers with AIA individual medical plan?

    The service is exclusive for selected customers. For details, please refer to “Eligibility” page for the eligible Individual Life Medical Plans list.

    Know More

    Service Hotline

    (852) 2232 8888

     

    Service hours
    Mon-Fri: 8:45am - 7:00pm
    Sat: 9:00am - 1:00pm
    Sun and Public Holiday Closed

    Get in touch with your financial planner

    Important Note:

    1. Telemedicine Service is provided by EC Healthcare. EC Healthcare is an independent third-party company. AIA shall not be responsible or liable for any medical service, product and solicitation effort provided by EC Healthcare, which is not sold or marketed by AIA.
    2. Telemedicine Service is only applicable to insured physically in Hong Kong.
    3. Telemedicine Service involves the use of audio, video or other electronic communications to interact with you, consult with your healthcare provider and/or review your medical information for the purpose of diagnosis, therapy, follow-up and/or education. The use of video technology to deliver healthcare and educational services is a new technology and may not be equivalent to direct patient to physician contact.
    4. EC Healthcare and AIA may revise the terms and conditions of the Telemedicine Service without prior notice.
    5. Telemedicine service is the additional benefit and does not form part of the eligible plan. AIA has the absolute discretion to terminate the Telemedicine Service at any time without prior notice.
     
    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA+ mobile app/web version (Help & Support > Visit Us > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website ( https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Mon-Fri: 9am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    Unit 201, 2F, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via AIA+ mobile app/web version (Help & Support > Visit Us > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    Unit 201, 2F, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Go to

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