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Telemedicine Service
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  • {{title}}

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    • Telemedicine Service

    (Applicable to Hong Kong Only)
    Let you have a medical consultation and medication while staying at home

    • About the service
    • Eligibility
    • How does it work?
    • Want to know more?

    Eligible plans

    To be eligible, customer should be insured under any of the following plans (both standalone and rider versions) which are issued in Hong Kong:

    + Expand All
    - Collapse All
    CEO Medical Plan Series
     
    • CEO Medical Plan
    • CEO Medical Plan (Worldwide)
    • Executive Health Plan
    • Executive Health Plan (Worldwide)
    • Regal Health Plan
    • Regal Health (Worldwide)
    CEO Medical Plan 2 Series
     
    • CEO Medical Plan 2
    • CEO Medical Plan (Worldwide) 2
    • CEO Pearl Medical Plan 2
    • CEO Pearl Medical Plan (Worldwide) 2
    CEO Medical Plan 3 Series
     
    • CEO Medical Plan 3
    • CEO Medical Plan (Worldwide) 3
    • CEO Pearl Medical Plan 3
    • CEO Pearl Medical Plan (Worldwide) 3
    CEO Medical Plan 5 Series
     
    • CEO Medical Plan 5
    • CEO Medical Plan (Worldwide) 5
    • CEO Pearl Medical Plan 5
    • CEO Pearl Medical Plan (Worldwide) 5
    CEO Essence Medical Plan Series
     
    • CEO Essence Medical Plan*
    • CEO Essence Pearl Medical Plan  

    *Also applicable to AIA Vitality version

    CEO Essence Medical Plan 2 Series
     
    • CEO Essence Medical Plan 2*
    • CEO Essence Pearl Medical Plan 2*

    *Also applicable to AIA Vitality version

    Super Good Health Medical Plan Series
     
    • Super Good Health Medical Plan 
    • Super Good Health Medical Plan 2*
    • Cheerful Super Good Health Rider

    *Also applicable to AIA Vitality version

    AIA Voluntary Health Insurance Flexi Scheme
     
    • AIA Voluntary Health Insurance Flexi Scheme*

    *Also applicable to AIA Vitality version

    AIA Voluntary Health Insurance Prime Scheme
     
    • AIA Voluntary Health Insurance Prime Scheme*

    *Also applicable to AIA Vitality version

    AIA Voluntary Health Insurance Privilege Scheme
     
    • AIA Voluntary Health Insurance Privilege Scheme*

    *Also applicable to AIA Vitality version

    AIA Voluntary Health Insurance Privilege Plus Scheme
     
    • AIA Voluntary Health Insurance Privilege Plus Scheme*

    *Also applicable to AIA Vitality version

    AIA Voluntary Health Insurance Standard Scheme
     
    • AIA Voluntary Health Insurance Standard Scheme*

    *Also applicable to AIA Vitality version

    Privilege Plus Pearl Medical Plan
     
    • Privilege Plus Pearl Medical Plan*

    *Also applicable to AIA Vitality version

    Privilege Pearl Medical Rider
     
    • Privilege Pearl Medical Rider*

    *Also applicable to AIA Vitality version

    Health Journey Guardian
     
    • Health Journey Guardian*

    *Also applicable to AIA Vitality version

    Important Information

    1. Telemedicine Service is provided by EC Healthcare. EC Healthcare is an independent third-party company. AIA shall not be responsible or liable for any medical service, product and solicitation effort provided by EC Healthcare, which is not sold or marketed by AIA.
    2. Telemedicine Service is only applicable to insured physically in Hong Kong.
    3. Telemedicine Service involves the use of audio, video or other electronic communications to interact with you, consult with your healthcare provider and/or review your medical information for the purpose of diagnosis, therapy, follow-up and/or education. The use of video technology to deliver healthcare and educational services is a new technology and may not be equivalent to direct patient to physician contact.
    4. EC Healthcare and AIA may revise the terms and conditions of the Telemedicine Service without prior notice.
    5. Telemedicine service is the additional benefit and does not form part of the eligible plan. AIA has the absolute discretion to terminate the Telemedicine Service at any time without prior notice.
     
    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA+ mobile app/web version (Help & Support > Visit Us > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website ( https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Mon-Fri: 9am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    Unit 201, 2F, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via AIA+ mobile app/web version (Help & Support > Visit Us > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    Unit 201, 2F, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Go to

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    Visit our corporate site to learn more about AIA.

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