Important information

General

MPF/ORSO/Macau Pension

Beware of scams! Do not provide bank, credit card, investment, insurance and MPF account or other key personal information via phone numbers or hyperlinks embedded in suspicious messages purported to be coming from our institution. AIA will send SMS to Hong Kong mobile number using Registered SMS Sender ID with prefix #AIA. If you have any questions or want to ensure whether the message is legitimate, please contact our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.

AIA Hong Kong would like to remind the public and our customers that if you are approached by someone who claims to be representing AIA in a manner that raises any doubt or suspicion in your mind, please contact our Customer Hotline on (852) 2232 8888 or email us at hk.customer@aia.com to verify the person's identity.

AIA Macau would like to remind the public and our customers that if you have any query on our non-face-to-face sales of life insurance products or if you have any doubt or suspicion on someone who claims to be representing AIA Macau and invite you to non-face-to-face sales activities, please contact our Customer Hotline at (853) 8988-1822 or email us at aiamacau@aia.com for enquiry. Besides, you may also check the person's insurance intermediary license status on the website of the Monetary Authority of Macao by following the steps below:

Go to the Monetary Authority of Macao Homepage > Click on Insurance Sector> Click on Insurance Intermediaries > Click on Insurance Intermediary License > Click on In-force licenses > Input the name of the insurance intermediary

In the digital age, phishing scams are quickly becoming a common means for scammers to trick people into giving out their personal information. AIA Hong Kong and Macau would like to remind our agents that we will not send SMS or email messages with embedded hyperlinks directing customers to any website or mobile application to carry out transactions, or request for sensitive personal information (including login passwords and one-time-password) from customers.

To safeguard customers' personal information, please remind customers to access to their AIA accounts by entering our official website link (https://www.aia.com.hk) directly or using AIA's mobile applications.

Do not click any hyperlinks (or open the attachments) in any suspicious SMS or email messages
Do not input any personal information into any applications or websites they are directed to via embedded hyperlinks in SMS or email messages
Do keep their login credentials and other personal information private and secure

If you have any concerns or questions, please emails us at phishing@aia.com.

Statement on unauthorised sales platforms

It has come to our attention that certain companies / websites are using our company logo as well as copying and displaying information about our insurance products via various electronic channels or social media platforms without the company's approval or authorisation. This act is an infringement of AIA's intellectual property rights and may also be in violation of regulation concerning offshore solicitation. These websites claim that they have partners relationship with Hong Kong's Insurance and Financial Consultants. AIA hereby declares that it has no connection with these unauthorised sales platforms and has already reminded our business partners that it is prohibited to have any business arrangement with these unauthorised companies / websites directly or indirectly.

Some of the unauthorised sales platforms:

Fraudulent SMS	SMS Sender	Sender number
你已成功簽署一年服務協定合約,將自動從您名下戶口續費48000港元, 如需關閉, 請於20.00點前致電 :81703054	AIA	N/A

Websites / media platform accounts	Websites / WeChat accounts /company names
http://www.edaili.com	E代理 eDaili
WeChat ID: iedaili	e代理互聯網海外財富管理專家
http://www.lxjcf.com	理享家 Asset Pro
http://www.hwasbank.com	华设财富 Huashe Wealth
http://www.tou360.com	投360
http://www.yihong999.com/yb	臺宏集团 Yihong Group
http://www.yihong999.com/tg/jiayu/	港险網
WeChat ID: xgbxnxs	香港保险那些事
http://www.gangxian-star.com/	不適用
http://www.hkiu.org	香港保险行业协会
http://www.hkbbcf.cn/ http://www.bbcf-hk.com/	香港保倍财富 Bao Bei Wealth / 深圳前海保倍资产管理公司
http://www.hkbxjia.com	香港保险家
http://www.gxianb.com/	港险宝
http://www.99j1.net/about/ http://www.jinnuo7.com/news/#bd-WJ-PC-A-52	港保宝
N/A	杭州投外投资管理有限公司
N/A	杭州智子投资管理合伙企业（有限合伙）
http://www.gxpme.cn/	港险惠
http://www.baole.me/	宝了么
WeChat ID: renguizichan	仁归看世界
WeChat ID: jenniferFQY	花花投资锦囊
WeChat ID: dfxt1828	东方资管
http://www.gushicapital.com/cptx/info_168_itemid_505.html	谷实资本 Gushi
WeChat ID: YD01B07	紫荆花港险通_KellyLeung
http://www.yingtaiwealth.com/5 WeChat ID: HongyeWM	深圳鸿烨盈泰资产管理有限公司 Hong Ye Ying Tai
http://www.aia-vipclub.com http://www.xgbxclub.com/ http://www.aiacywl.com/ WeChat ID: HKHAFM	优姐 - 港险快车
WeChat ID: gxali888	港险阿莉
WeChat ID: hkybbcas	香港友邦保诚安盛
WeChat ID: xgbxcpw	香港境外财富管理 / 香港理财顾问Alin
WeChat ID: gxbbpro http://www.gangxiambaobao.com/index.php.htm	港险宝宝PRO
https://weibo.com/huachufiance?is_all=1	华储金融
http://uyueb.com/#/	优悦宝
http://www.cagangxian.com	创安港险
https://wemp.app/accounts/58828aac-f0c8-4dfd-9e08-220ada87f85f WeChat ID: Dr-Quan-Ge	香港保险

Fraudulent websites / platforms	Websites / WeChat account / platform names
hxxp://103[.]146[.]51[.]91 www[.]jmjc[.]cc aiaplus[.]hk	AIA Insurance 友邦保險友邦保险
hxxps://aia-plus[.]com/	N/A
hxxps://bit[.]ly/3AkL76R hxxps://aljouf[.]com/[.]	N/A
WeChat ID: HKAIA520	友邦香港
http://aiahongkong.com/	N/A
WeChat ID: AIAinsurancehk	晋亿资产管理
http://www.hkaia.com.cn/	香港友邦保险网
WeChat ID: gh_76fe60a58d50	香港友邦充裕未来储蓄保障计划
http://www.hkaia.com.cn/ http://shanghai.hkaia.com.cn/ http://beijing.hkaia.com.cn/ http://suzhou.hkaia.com.cn/ http://www.bocbx.com/	友邦保险 (国际)
WeChat ID: HKAIA-1 WeChat ID: yuxinzhao0922	香港友邦保险服务号 / 香港AIA客户服务
WeChat ID: gh_7f84ad042ba7	香港友邦直属经理AIA
Wechat ID: Helen-13537779699	香港友邦保險顧問
N/A	中民兴泰新能源北京中民兴泰新能源有限公司
WeChat ID: gh_9016234850d2	睿威新能源广西睿威新能源投资有限公司
https://www.dx-network.com/yemis4/r9wrb2.html	AIA Life Insurance Hong Kong - AIA Hong Kong -99彩票
http://www.minmin8.com/	香港友邦保险
https://sameapk.com/developer/aia-international-limited/	SameAPK
https://m.apkpure.com/developer/AIA%20International%20Limited/ https://apkpure.ai	APKPure
aia-ims.morestar.com.hk	AIA Investment Management System (AIA-IMS)

Clarification on fraudulent information noted	Company names
AIA International Limited has no association with this Company	寧波海橙實業有限公司
AIA Company Limited and its affiliates have no association with this Company	Hangzhou Travel Motor Service Company Limited
AIA International Limited has no association with this Company	浙江千朵創業投資管理有限公司
AIA International Limited has no association with this Company	EDU Association Limited (Website: www.edua.hk; WeChat ID: EDUAMEP)
AIA International Limited has no association with this Company	Medcon Medical Group
AIA International Limited has no association with this Company	Oak Dream (Website: https://oakdream.net/my/index)
AIA International Limited has no association with this Company	Oak Drive Capital
AIA International Limited has no association with this Company	香港鑫盛资产管理有限公司
AIA International Limited has no association with this Company	通用环球医疗集团有限公司
AIA International Limited has no association with this Company	Huimian Asset Management Limited
AIA International Limited has no association with this Company	CHC-medical platform
AIA International Limited has no association with this Company	杭州恒翼国际贸易有限公司

The above list will be regularly updated for Public's kind attention.

The Hong Kong government's employment support scheme (ESS):

Notice to participating self-employed members of AIA MPF – Prime Value

Beware of bogus calls:

Message to participating members of AIA MPF - Prime Value Choice