Dining

Required Claim Document	Accidental hospital income benefit
Hospital bill
Discharge summary
Proof of relationship Required if the incident happened to non-primary insured

We may ask for other documents on a case by case basis.

Please login to AIA Connect and follow the steps below to submit your claim application.

You will receive a notification in AIA Connect upon claim being processed.

Once the claim is approved, you will receive the claim payment through the payment method you have chosen.

Register FPS or e-Bankin via AIA Connect for receiving claims payment directly

Step 1

Step 2

Verify the identity by email address and mobile number with a one-time password.

Step 3

Tap "Policy detail", then tap "Apply claim" to start a claim submission.
Select Insured, then tap "Next".

Step 4

Follow the instructions to upload claim document(s) and enter claim details.

Step 5

Review your input claim details.
Read the terms and conditions and put a tick as acceptance, then tap "Submit".

Answers to frequently asked questions

Definitions of commonly used claims terms

For assistance, please contact us.

1 Step 1 Prepare claim documents