Telemedicine service

(Applicable to Hong Kong Only)

Let you have a medical consultation and medication while staying at home

Eligible plans

To be eligible, customer should be insured under any of the following plans (both standalone and rider versions) which are issued in Hong Kong:
AIA Voluntary Health Insurance Privilege Ultra Scheme
Privilege Ultra Medical Plan
Privilege Ultra Pearl Medical Plan

  • CEO Medical Plan
  • CEO Medical Plan (Worldwide)
  • Executive Health Plan
  • Executive Health Plan (Worldwide)
  • Regal Health Plan
  • Regal Health (Worldwide)

  • CEO Medical Plan 2
  • CEO Medical Plan (Worldwide) 2
  • CEO Pearl Medical Plan 2
  • CEO Pearl Medical Plan (Worldwide) 2

  • CEO Medical Plan 3
  • CEO Medical Plan (Worldwide) 3
  • CEO Pearl Medical Plan 3
  • CEO Pearl Medical Plan (Worldwide) 3

  • CEO Medical Plan 5
  • CEO Medical Plan (Worldwide) 5
  • CEO Pearl Medical Plan 5
  • CEO Pearl Medical Plan (Worldwide) 5

  • OptimaCEO Medical Plan
  • OptimaCEO Pearl Medical Plan

  • CEO Essence Medical Plan*
  • CEO Essence Pearl Medical Plan  
* Also applicable to AIA Vitality version

  • CEO Essence Medical Plan 2*
  • CEO Essence Pearl Medical Plan 2
* Also applicable to AIA Vitality version

  • Super Good Health Medical Plan 
  • Super Good Health Medical Plan 2*
  • Cheerful Super Good Health Rider
* Also applicable to AIA Vitality version

  • AIA Voluntary Health Insurance Flexi Scheme*
* Also applicable to AIA Vitality version

  • AIA Voluntary Health Insurance Prime Scheme*
* Also applicable to AIA Vitality version

  • AIA Voluntary Health Insurance Privilege Scheme*
* Also applicable to AIA Vitality version

  • AIA Voluntary Health Insurance Privilege Plus Scheme*
* Also applicable to AIA Vitality version

  • AIA Voluntary Health Insurance Standard Scheme*
* Also applicable to AIA Vitality version

  • Privilege Plus Pearl Medical Plan*
* Also applicable to AIA Vitality version

  • Privilege Pearl Medical Plan*
* Also applicable to AIA Vitality version

  • Health Journey Guardian*
* Also applicable to AIA Vitality version
Important Note:
  1. Telemedicine Service is provided by EC Healthcare. EC Healthcare is an independent third-party company. AIA shall not be responsible or liable for any medical service, product and solicitation effort provided by EC Healthcare, which is not sold or marketed by AIA.
  2. Telemedicine Service is only applicable to insured physically in Hong Kong.
  3. Telemedicine Service involves the use of audio, video or other electronic communications to interact with you, consult with your healthcare provider and/or review your medical information for the purpose of diagnosis, therapy, follow-up and/or education. The use of video technology to deliver healthcare and educational services is a new technology and may not be equivalent to direct patient to physician contact.
  4. EC Healthcare and AIA may revise the terms and conditions of the Telemedicine Service without prior notice.
  5. Telemedicine service is the additional benefit and does not form part of the eligible plan. AIA has the absolute discretion to terminate the Telemedicine Service at any time without prior notice.