AIA Hong Kong would like to remind the public and customers that if you suspect anyone who claims to be an AIA employee or financial planner and approaches you for suspicious propositions, please contact our Customer Hotline on
(852) 2232 8888 or email us at hk.customer@aia.com to verify the person's identity.
In the digital age, phishing scams are quickly becoming a common means for scammers to trick people into giving out their personal information. AIA Hong Kong and Macau would like to remind our agents that we will not send SMS or email messages with embedded hyperlinks directing customers to any website or mobile application to carry out transactions, or request for sensitive personal information (including login passwords and one-time-password) from customers.
To safeguard customers' personal information, please remind customers to access to their AIA accounts by entering our official website link (https://www.aia.com.hk) directly or using AIA's mobile applications.
Do not click any hyperlinks (or open the attachments) in any suspicious SMS or email messages
Do not input any personal information into any applications or websites they are directed to via embedded hyperlinks in SMS or email messages
Do keep their login credentials and other personal information private and secure
If you have any concerns or questions, please contact the AIA customer service hotline at (852) 3108-1338.