For assistance, please contact us.
Claim document checklist
If you are unsure about the claim benefit item, you can submit all claim documents to us.
For death claim, please refer to here.
Required Claim Document | Running injury benefit | Wild nature benefit |
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Claim Form Part I and Part II (The form required on injury condition (accident / medical / dismemberment), click here to download a relevant form) |
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Proof of participation of the Covered Run Examples: registration payment proof, Runner's bib with insured's name
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Proof of diagnosis | ||
Copy of diagnostic imaging report Examples: x-ray, computed tomography, magnetic resonance imaging
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Proof of treatment (and hospitalization, if any) | ||
Proof of surgery (if any) Examples: discharge slip/summary with details of surgery performed
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ID card copy A valid ID card copy is required if this has not been submitted previously
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We may ask for other documents on a case by case basis.
You may submit the claim application to our AIA financial planner / your broker / independent financial adviser or send it to us at the following address:
HK: AIA Wealth Select Centre, 12/F, AIA Tower, 183 Electric Road, North Point, Hong Kong
Macau: Unit 201, 2F, AIA Tower, Nos. 251A-301, Avenida Comercial de Macau, Macau
HK: AIA Wealth Select Centre, 12/F, AIA Tower, 183 Electric Road, North Point, Hong Kong
Macau: Unit 201, 2F, AIA Tower, Nos. 251A-301, Avenida Comercial de Macau, Macau
If you submit the claim application through AIA financial planner / your broker / independent financial adviser, you will receive a notification from the respective channel.
If you submit the claim application to us directly, you will receive a notification from us.
Once the claim is approved, you will receive the claim payment through the payment method you have chosen.
For assistance, please contact us.