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What benefit item(s) are you claiming for?
You may submit the claim application to our AIA financial planner / your broker / independent financial adviser or send it to us at the following address:
HK: AIA Wealth Select Centre, 12/F, AIA Tower, 183 Electric Road, North Point, Hong Kong
Macau: Unit 201, 2F, AIA Tower, Nos. 251A-301, Avenida Comercial de Macau, Macau
HK: AIA Wealth Select Centre, 12/F, AIA Tower, 183 Electric Road, North Point, Hong Kong
Macau: Unit 201, 2F, AIA Tower, Nos. 251A-301, Avenida Comercial de Macau, Macau
If you submit the claim application through AIA financial planner / your broker / independent financial adviser, you will receive a notification from the respective channel.
If you submit the claim application to us directly, you will receive a notification from us.
Once the claim is approved, you will receive the claim payment through the payment method you have chosen.
Select up to 3 options
Hospitalisation & surgical expenses
Clinical expenses / Dental expenses
24 hours accident
Clinical expenses / Dental expenses
24 hours accident
Claim document checklist
If you are unsure about the claim benefit item, you can submit all claim documents to us.
For death claim, please refer to here.
| Required Claim Document | - |
|---|---|
| Please select the claim benefit item above first |
| Required Claim Document | Hospitalisation & surgical expenses | Clinical expenses / Dental expenses | 24 hours accident |
|---|---|---|---|
Accident & Health Claim Form  |
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| Receipts | |
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| Proof of diagnosis | |
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| Medical report | |
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| ID card copy A valid ID card copy is required if this has not been submitted previously
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We may ask for other documents on a case by case basis.
Claim document checklist
If you are unsure about the claim benefit item, you can submit all claim documents to us.
For death claim, please refer to here.
| Required Claim Document | Temporary works subsidy | Repatriation expenses / Replacement expenses |
|---|---|---|
| Property Damage and Loss Claim Form |
|
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| Employment contract | |
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| Proof of hospitalization
Example: discharge summary with admission and discharge date
|
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| Medical report | |
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| Receipt for repatriation expenses | |
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| Proof of repatriation
Examples: flight ticket, boarding pass
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| Receipt of employing temporary worker | |
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| ID card copy A valid ID card copy is required if this has not been submitted previously
|
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|
We may ask for other documents on a case by case basis.
Claim document checklist
If you are unsure about the claim benefit item, you can submit all claim documents to us.
For death claim, please refer to here.
| Required Claim Document | Domestic worker liability |
|---|---|
| Accident & Health Claim Form |
|
| Copy of employment contract | |
| Copy of police report | |
| All letter, claim, writ, summons or process document(s) | |
| Statement of details of incident and involved third party(ies)
Including loss and injury details, involved third parties' name, contact number and address
|
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| Receipt of repurchase for damaged/lost item(s) | (if any) |
| ID card copy A valid ID card copy is required if this has not been submitted previously
|
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Important Note: Shall you or domestic worker admit liability or make compromise/compensation to any third party before obtaining our written consent, your rights of claim may be affected.
We may ask for other documents on a case by case basis.
Claim document checklist
If you are unsure about the claim benefit item, you can submit all claim documents to us.
For death claim, please refer to here.
| Required Claim Document | Employees' compensation |
|---|---|
| Accident & Health Claim Form |
|
| Copy of employment contract | |
| Receipts | |
| Sick leave certificate | |
| Copy of medical report | |
| Copy of form(s) submitted to the Labour Department | |
| ID card copy A valid ID card copy is required if this has not been submitted previously
|
|
We may ask for other documents on a case by case basis.
Claim document checklist
If you are unsure about the claim benefit item, you can submit all claim documents to us.
For death claim, please refer to here.
| Required Claim Document | Personal effects / Fidelity coverage |
|---|---|
| Property Damage and Loss Claim Form |
|
| Copy of employment contract | |
| Photo(s) of the damaged/lost property(ies) | |
| Copy of police report | |
| Receipt of repurchase for damaged/lost item(s) | |
| ID card copy A valid ID card copy is required if this has not been submitted previously
|
|
We may ask for other documents on a case by case basis.
For assistance, please contact us.