Critical illness

What benefit item(s) are you claiming for?

 

You may submit the claim application to our AIA financial planner / your broker / independent financial adviser or send it to us at the following address:

HK: AIA Wealth Select Centre, 12/F, AIA Tower, 183 Electric Road, North Point, Hong Kong

Macau: Unit 201, 2F, AIA Tower​, Nos. 251A-301, Avenida Comercial de Macau, Macau

If you submit the claim application through AIA financial planner / your broker / independent financial adviser, you will receive a notification from the respective channel.
 
If you submit the claim application to us directly, you will receive a notification from us.

Once the claim is approved, you will receive the claim payment through the payment method you have chosen.
 
 Register FPS or e-Bankin via AIA Connect for receiving claims payment directly

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Claim document checklist


If you are unsure about the claim benefit item, you can submit all claim documents to us.

Required Claim Document VHIS major / complex surgery Major organ transplant / on waiting list of major organ transplant
Critical Illness & Severity-based Health Protection Claim Form Part I 
Confidential Medical Certificate: Severity-based Health Protection 
Surgery report
Government-regulated official organ transplant waiting list  
Medical reports supporting organ transplantation  
ID card copy
A valid ID card copy is required if this has not been submitted previously


We may ask for other documents on a case by case basis.

Note: Apart from claim form, you may submit other supporting documents in copies.

Select up to 3 options
Cancer / Carcinoma-in-situ Cancer focused treatment Heart attack Stroke Failure treatment 10 consecutive days or more of hospital confinement

Claim document checklist


If you are unsure about the claim benefit item, you can submit all claim documents to us.

Required Claim Document -
Please select the claim benefit item above first  
Required Claim Document Cancer / Carcinoma-in-situ Cancer focused treatment Heart attack Stroke Failure treatment 10 consecutive days or more of hospital confinement
Critical Illness & Severity-based Health Protection Claim Form Part I
Confidential Medical Certificate: Severity-based Health Protection
Histopathological report          
Treatment proof          
PET report
PET refers to positron emission tomography
if any          
CT / MRI report
CT refers to computed tomography and MRI refers to magnetic resonance imaging
if any        
Proof of neurological deficit
Examples: attending physician's assessment, test, investigation and physiotherapy progress report / record
         
Electrocardiogram          
Blood test report (test item: cardiac enzymes / troponin)          
Functional test report (and proof of treatment)           
Hospital bill / receipt          
Proof of diagnosis          
ID card copy
A valid ID card copy is required if this has not been submitted previously

Functional test report (and proof of treatment):
For heart failure: blood test report, chest x-ray report, electrocardiography (ECG), echocardiogram, treadmill report and cardiac nuclear medicine report
For liver failure: proof of permanent jaundice, ascites and hepatic encephalpathy
For kidney failure: renal function test report and proof of peritoneal dialysis / haemodialysis or renal transplantation
For lung function failure: forced expiratory volume (FEV) 1 test report, arterial blood gas analysis report and oxygen therapy recordFor heart failure: blood test report, chest x-ray report, electrocardiography (ECG), echocardiogram, echocardiography, treadmill report and cardiac nuclear medicine report

We may ask for other documents on a case by case basis.

Note: Apart from claim form, you may submit other supporting documents in copies.

Claim document checklist


If you are unsure about the claim benefit item, you can submit all claim documents to us.

Required Claim Document 3 consecutive days or more in Intensive Care Unit (ICU) Hospitalisation and coma for 96 consecutive hours or more
Critical Illness & Severity-based Health Protection Claim Form Part I
Confidential Medical Certificate: Severity-based Health Protection
Hospital bill / receipt  
Proof of diagnosis
Proof of neurological deficit
Examples: attending physician's assessment, test, investigation and physiotherapy progress report / record
 
ID card copy
A valid ID card copy is required if this has not been submitted previously


We may ask for other documents on a case by case basis.

Note: Apart from claim form, you may submit other supporting documents in copies.

Select up to 3 options
Loss of sight of eye(s) Loss of hearing of ear(s) Loss of limb(s) Permanent inability to perform activities of daily living

Claim document checklist


If you are unsure about the claim benefit item, you can submit all claim documents to us.

Required Claim Document -
Please select the claim benefit item above first  
Required Claim Document Loss of sight of eye(s) Loss of hearing of ear(s) Loss of limb(s) Permanent inability to perform activities of daily living
Critical Illness & Severity-based Health Protection Claim Form Part I
Confidential Medical Certificate: Severity-based Health Protection
Proof of diagnosis
Visual acuity test report      
Audiometric and sound-threshold test report      
Surgery report of amputation      
Medical investigation report      
Treatment record      
ID card copy
A valid ID card copy is required if this has not been submitted previously


We may ask for other documents on a case by case basis.

Note: Apart from claim form, you may submit other supporting documents in copies.

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Answers to frequently asked questions

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