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Beware of scams! Do not provide bank, credit card, investment, insurance and MPF/ORSO/Macau Pension account or other sensitive personal information via hyperlinks embedded in suspicious messages purported to be coming from AIA. If you have any questions or want to verify the legitimacy of a message, please contact our Customer Service Hotline: Hong Kong (852) 2232 8888 or Macau (853) 8988 1822.
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We will acknowledge receipt of your feedback, compliments or complaints within 2 working days.
In case of complaints, we will update you with the results of our investigation within 11 working days.