Cashless hospitalisation in overseas

We offer cashless hospitalisation on Individual Medical plans; you can enjoy high-quality medical services in specific hospitals at overseas countries, and we will pay the charges directly.

For details, please refer to the document below:
 

List of LOG Hospitals in Overseas: (Available in English only)
 

For hospitals availability in the U.S., Australia and New Zealand, please call AIA Customer Hotline (852) 2232 8888 for details.

LOG=Letter of Guarantee (Pre-approval for admission to hospitals)

For the hospitalization in Hong Kong / Macau / Taiwan (China) and Mainland China
Email: hk.pre-admission@aia.com
Hotline: (852) 2232 8888 (Service Hours: Monday to Friday 9am – 6pm; Saturday 9am – 1pm)
Fax: (852) 3118 9083
 

For the hospitalization in Overseas
Email: regional.healthcare@aia.com
Hotline: (852) 2100 1214 (Service Hours: 24-hour)

Pre-approval Service or Credit Facility Service is not a contractual service but an administrative arrangement offered in our absolute discretion in respect of covered expenses incurred. It is subject to termination at any time without prior notice.
 

You will be required to provide treatment information and authorize AIA to collect shortfall of medical expenses, if any, from your authorized credit card account.

The actual date of claim notification depends on the submission of required documents by service provider.

All the claims settlement will be subjected to the final bill and the policy terms & conditions.