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    • List of AIA e-Advice Correspondences

    Please find the list below for statements / advice that are currently applicable to the AIA e-Advice service. If any correspondence is not included in the list, printed copy of that correspondence will be mailed to you by postage.

    Description
    Change of Address / Telephone Number
    Worldwide Emergency Assistance Service Update
    Investment Re-Allocation
    Request for Switching
    Notice of Premium Holiday
    Auto-Rebalancing
    Reduction on Sum Assured Confirmation Letter
    Potential Lapse Notice
    Annuity Anniversary Statement
    Anniversary Statement
    Notice of Automatic Premium Loan
    Notice of Policy Lapsation - Loan exceeded Cash Value
    Confirmation of Direct Debit Set-up (Autopay)
    Problem with Direct Debit Set-up (Autopay)
    Autopay Reject Letter
    Unsuccessful Autopay
    Unsuccessful Autopay
    Invalid Direct Debit (Autopay)
    Premium Notice
    Grace Period Expiration Notice
    Claims Progress Letter - Waiting Doctor/Hospital Reply
    CEO Medical Plan 2 - Enhanced Cover
    CEO Essence Benefit Upgrade 2017 letter
    CEO Deductible Conversion Reminder Letter
    Project 100 Confirmation Letter
    Notification Letter for the Spring Income Plan
    Cheerful Life Long Term Bonus Letter
    Cheerful Life SGH No Claim Bonus Letter
    Claims e-BankIn Settlement Letter
    Cheerful Super Good Health with Supplemental Major Medical (Standard) Rider - Cost of Insurance Adjustment
    Protect Elevator Plus - Cancer Shield Benefit Relaxation
    Death Benefit Settlement Option Enhancement
    e-Pending Memo
    Policy Change Confirmation Letter/Endorsement
    Claims Progress Letter
    Notice of Extended Term Insurance
    Notification for Coverage Expiry (EXPIR)
    Free Accidental Hospital Income Protection
    Monthly Tax Request Letter
    FATCA Renewal Letter
    Transaction Advice for Allocation of Unit(s)
    Withdrawal of FPDA/Dividend Account confirmation letter
    "AIA e-Invest" - Rejected Transaction
    CCBA Auto Installment
    Advance Payment Before Premium Adjustment Letter
    IVL Shortage Amount Put To FPDA Letter
    IVL Update Premium From FPDA Letter
    IVL Return of Overseas Cheque Payment Letter
    Journey Protect Medical Plan - Benefit Upgrade
    Journey Protect Deductible Conversion Reminder Letter
    Policy Loan confirmation letter
    Letter of Guarantee
    Notice of Policy Lapsation - Traditional Life / Health & Accident Insurance
    Submission of Customer Identification Document for No Claim Bonus
    Confirmation of Requested Policy Change
    POS Financial Letter epayment
    e-BankIn Confirmation Letter
    AIA e-Invest Internet Service
    ILAS Post Sales Call Notification Letter
    (NB) GL16 Post Sales Call Notification Letter
    Citibank Post Sales Call Notification Letter
    (POS) GL16 Post Sales Call Notification Letter
    Mainland China Visitors Welcome Call Notification Letter
    <<Customer Protection Declaration>> Notification Letter
    Notice of Premium Change
    Premium Refund for Company Campaign (PXRFD)
    Policy Account Statement
    Policy Account Statement
    Notice of Policy Lapsation - Return of Premium Insurance
    Notice of Automatic Termination of Regular Cash
    Notice of Reduced Paid-Up Insurance
    Non-Receipt of Premium of Supplementary Contract(s)
    Partial Withdrawal of Funds to Settle Monthly Premium
    Policy Loan confirmation letter - e-BankIn
    SGH Deductible Conversion Reminder Letter
    Notification for No Claim Bonus Payment
    StepUp Medical Protection Plan - Benefit Enhancement
    Surrender confirmation letter
    Payment Advice for Policy Surrender
    Transfer of Ownership Letter
    Notice of Incentive Payment
    Notice of Policy Lapsation - Investment-Linked & Universal Life Insurance
    Surrender confirmation letter-Investment-Linked & Universal Life Insurance
    Invitation Letter for VHIS Migration (Ref: VHIS3)
    Invitation Letter for VHIS Migration (Ref: VHIS4)
    Invitation Letter for VHIS Migration (Ref: VHIS5)
    VHIS Notice
    VHIS Premium Certificate
    Invitation Letter for VHIS Migration
    Migration to AIA Voluntary Health Insurance Scheme
    VHIS Refund Certificate
    AIA Vitality Membership Status Change Notification Letter
    AIA Vitality Status Change Notification Letter
    AIA Vitality Membership Confirmation Letter
    Potential Lapse Warning Report (Normal)
    Wealth FlexiProtector - change of death benefit option
    Confirmation letter of Partial Withdrawal of Funds
    Cashier Receipt
    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA+ mobile app/web version (Help & Support > Visit Us > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website ( https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Mon-Fri: 9am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    Unit 201, 2F, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via AIA+ mobile app/web version (Help & Support > Visit Us > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    Unit 201, 2F, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Go to

    AIA.COM

    Visit our corporate site to learn more about AIA.

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