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    • Cashless Hospitalisation in mainland China

    We offer cashless hospitalisation on Individual Medical plans; you can enjoy high-quality medical services in specific hospitals in mainland China, and we will pay the charges directly. 

    For details, please refer to the document below:

    • Launch Pack – LOG HK customer only
    • Launch Pack – LOG PRC customer only
    • Pre-admission Form / Medical Expense Pre-approval Form (Traditional Chinese / English)
    • Pre-admission Form / Medical Expense Pre-approval Form (Simplified Chinese / English)

    List of LOG Hospitals in mainland China: Only available in Traditional Chinese / Simplified Chinese

    LOG = Letter of Guarantee (Pre-approval for admission to hospitals)

    Pre-Admission Enquiry 

    Fax: (852) 3118 9083

    Hotline: (852) 2232 8870

    Email: hk.pre-admission@aia.com

    If you have already purchased the above product, and your phone has IDD function, you can call our PRC Toll Free Hotline on 4008-428-009. 

    Important Notes:

    Pre-approval Service or Credit Facility Service is not a contractual service but an administrative arrangement offered in our absolute discretion in respect of covered expenses incurred. It is subject to termination at any time without prior notice.

    You will be required to provide treatment information and authorize AIA to collect shortfall of medical expenses, if any, from your authorized credit card account.

    The actual date of claim notification depends on the submission of required documents by service provider.

    All the claims settlement will be subjected to the final bill and the policy terms & conditions.

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA+ mobile app/web version (Help & Support > Visit Us > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website ( https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Mon-Fri: 9am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    Unit 201, 2F, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via AIA+ mobile app/web version (Help & Support > Visit Us > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    Unit 201, 2F, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Go to

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