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Please let us know if you are dissatisfied
You can file a complaint about our products or services by email, telephone or post.
We are committed to addressing all complaints fairly.
Address
Corporate Solutions, 9/F, AIA Financial Centre, 712 Prince Edward Road East, Kowloon
E-mail
Telephone
(852) 2200-6333
Address
Corporate Solutions, 601, AIA Tower, Nos. 251A-301, Avenida Comercial de Macau, Macau
E-mail
Telephone
(853) 0800 516
If you are not satisfied with our handling of your complaint, you may forward the matter to the following parties for further deliberation.
The Insurance Agents Registration Board (accept complaints related to agent’s misconduct)
Address
29/F Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong
E-mail
Telephone
(852) 2520-1868
Fax.
(852) 2520-1967
The Insurance Claims Complaints Bureau (accept complaints related to claim dispute)
Address
29/F Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong
E-mail
Telephone
(852) 2520-1868
Fax.
(852) 2520-1967
Insurance Authority (accept complaints against an insurer)
Address
21st Floor, Queensway Government Offices, 66 Queensway, Hong Kong
E-mail
Fax.
(852) 2869 0252
Monetary Authority of Macao (AMCM)
Address
Calçada do Gaio, No. 24 – 26, Macau
E-mail
Telephone
(853) 2856-8288
Fax.
(853) 2832-5432