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    • Worldwide Emergency Assistance Services

    WORLDWIDE EMERGENCY ASSISTANCE SERVICES

    Whether you are travelling abroad, planning an overseas trip in advance, or staying at home, your protection is always our concern. The Worldwide Assistance Hotline is open 24/7 for emergency assistance wherever you are.

    24-HOUR WORLDWIDE ASSISTANCE HOTLINE

    Individual Policyholder/Insured
    (with Worldwide Emergency Assistance Services cover)

    (852) 2200 6622

    Employee Benefits Plan’s Insured Member
    (with Group Medical or Travelling coverage)

    (852) 2200 6399

    Toll-Free Telephone Number

    International Access Code (IAC*) + 800 + 6000 2525

    • Individual Plan
    • Group Medical Insurance Plan/ Group Travel Insurance Plan

    Worldwide Emergency Assistance

    From pre-trip advice or emergency medical treatment to medical evacuation, we are always there for your peace of mind.

    1. In an emergency while you are overseas, just call our toll-free number. 
    2. AIA China Assist Card* – we are expanding our medical network in mainland China, so cardholders can receive immediate treatment in case of emergency hospitalisation without a deposit. Just download the “AIA Connect” app from App Store (iOS) or Google Play (Android) to find a hospital (Click here for more information).

     

        *This service is only available to policies that specify this benefit.

    Home Assistance

    Your home is your most precious asset. For Household Insurance policyholders, we provide you with 24-hour Home Assistance Referral for:

    • Plumbing
    • Locksmith
    • Electrician
    • Air conditioner repair

     

    For full details, please check your policy.

    Please call our 24-hour Worldwide Assistance Hotline: (852) 2200 6622 for more information.

    Worldwide Emergency Assistance

    1. In an emergency while you are overseas, just call our toll-free emergency hotline below.
    2. With your AIA China Assist Card, you can receive immediate treatment without paying deposit if you are hospitalised in mainland China in a designated hospital.
    3. We also provide other emergency services, please refer to the Member Guide for details.

     

    24-hour Worldwide Assistance Hotline:

    (852) 2200 6399


    All information here is for reference only. Please refer to the policy for the definition of any capitalised terms and the exact terms & conditions.

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA+ mobile app/web version (Help & Support > Visit Us > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website ( https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Mon-Fri: 9am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed 

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    Unit 201, 2F, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 08:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Contact aia
    Hong Kong
    • Customer Service Centres:
      • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via AIA+ mobile app/web version (Help & Support > Visit Us > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website (https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

    Hong Kong

    Hotlines

    Individual –
    (852) 2232-8888

    Corporate Solutions –

    • Group: (852) 2200-6333
    • MPF/ORSO/Macau Pension:
      • Employer: (852) 2100-1888
      • Employee/Self-employed: (852) 2200-6288

     

    Customer Service Centres

    Hong Kong Island
    AIA Wealth Select Centre
    12/F, AIA Tower,
    183 Electric Road,
    North Point, Hong Kong

    Mon-Fri: 8:45am – 6pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Macau

    Hotlines

    Individual –
    (853) 8988-1822

    Corporate Solutions –

    • Group: 0800 516
    • MPF/ORSO/Macau Pension:
      • Employer: 0800 183
      • Employee: 0800 272

     

    Customer Service Centre

    Unit 201, 2F, AIA Tower,
    Nos. 251A-301, Avenida Comercial de Macau, Macau

    Mon-Fri: 8:45am – 5:15pm
    (Open through lunch)
    Sat, Sun & Public Holidays Closed

    Go to

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    Visit our corporate site to learn more about AIA.

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