AIA Hong Kong Reserves HK$40 Million to Support the City in Fighting COVID-19

Special Claim Arrangement for Hospital Cover¹

In view of the government’s current isolation treatment facilities, AIA has made special claim arrangement for Hospital Cover. If an eligible individual medical or group medical insurance customer is unfortunately diagnosed with COVID-19 and admitted to a public hospital or the following community treatment facility designated by the Hospital Authority for isolation treatment, AIA will provide a special claim arrangement of the Hospital Income, Hospital Benefit and Hospital Cash Benefit in the relevant policy subject to contract terms, enabling them to enjoy the same cover as with general hospitalisation.

• Community Treatment Facility at AsiaWorld-Expo
• North Lantau Hospital Hong Kong Infection Control Centre
• Lantau Penny’s Bay Quarantine Centre
• Tsing Yi Community Isolation Facility
• San Tin Community Isolation Facility
• Community Isolation Facility on Hong Kong Boundary Crossing Facilities Island of Hong Kong-Zhuhai-Macao Bridge
• Fanling Community Isolation Facility
• Hung Shui Kiu Community Isolation Facility
• Yuen Long Tam Mei Community Isolation Facility
• Kai Tak Community Isolation Facility

Remarks:
^{1. Subject to the terms, conditions and benefits of the individual medical and group medical insurance policy contract. Moreover, AIA may review the situation in accordance with the development of the epidemic and update the Special Claim Arrangement accordingly. AIA reserves the right to change any terms and conditions or terminate this special claim arrangement for hospital cover without advance notices. In the event of any disputes, AIA’s decision shall be final and conclusive. No claim will be payable if the customer is admitted to a community treatment facility designated by the Hospital Authority as a non-COVID-19 confirmed patient.}

“TELEMEDICINE SERVICE” HELPS REDUCE THE RISK OF DISEASE TRANSMISSION²

AIA continues to provide “Telemedicine Service” to selected individual and group insurance customers, staff and financial planners in Hong Kong. The quality, convenient and efficient online platform allows those in need to book appointments and receive video consultation services provided by hospitals or medical service providers, while prescribed medicine can be delivered to their homes. Customers can receive timely and appropriate medical service without having the need to leave home during the pandemic, thus avoiding unnecessary face-to-face interactions and lowering the risk of transmission.

Remarks:
^{2. The Telemedicine Service is only applicable to selected Hong Kong plans and policies. Please refer to the brochure, policy contract or visit the website for the terms and conditions. The member must be physically present in Hong Kong to access the Telemedicine Service.}