Critical illness

I want to claim

After selected the option, you may refer to the following part for claim document checklist.

You may submit the claim application to our AIA financial planner / your broker / independent financial adviser or send it to us at the following address:
 
  • HK:
    AIA Wealth Select Centre, 12/F, AIA Tower, 183 Electric Road, North Point, Hong Kong
  • Macau:
    Unit 201, 2F, AIA Tower, Nos. 251A-301, Avenida Comercial de Macau, Macau

Claim Tips

Register FPS or e-Bankin via AIA Connect for receiving claims payment directly

  • If you submit the claim application through AIA financial planner / your broker / independent financial adviser, you will receive a notification from the respective channel.
  • If you submit the claim application to us directly, you will receive a notification from us.

Claim Document Checklist

Required Claim Document Claim Benefit Item
Cancer / Carcinoma-in-situ
Critical Illness & Severity-based Health Protection Claim Form Part I 
Confidential Medical Certificate: Critical Illness – Cancer / Early Stage Malignancy
Histopathological report
PET / CT / MRI report (if any) 
ID card copy

Downloadable form

Required document
PET refers to positron emission tomography, CT refers to computed tomography and MRI refers to magnetic resonance imaging
A valid ID card copy is required if this has not been submitted previously

We may ask for other documents on a case by case basis.

Note: Apart from claim form, you may submit other supporting documents in copies.

Claim Document Checklist

Required Claim Document Claim Benefit Item
Stroke
Critical Illness & Severity-based Health Protection Claim Form Part I 
Confidential Medical Certificate: Critical Illness – Stroke
Brain CT and/or MRI report 1
Proof of neurological deficit 2
ID card copy

Downloadable form

Required document
  1. CT refers to computed tomography and MRI refers to magnetic resonance imaging
  2. Examples: attending physician's assessment, test, investigation and physiotherapy progress report/record
A valid ID card copy is required if this has not been submitted previously

We may ask for other documents on a case by case basis.

Note: Apart from claim form, you may submit other supporting documents in copies.

Claim Document Checklist

Required Claim Document Claim Benefit Item
Heart Attack Other Serious Coronary Artery Disease Angioplasty / Percutaneous Coronary Intervention
Critical Illness & Severity-based Health Protection Claim Form Part I
Confidential Medical Certificate
Electrocardiogram    
Blood test report (test item: cardiac enzymes / troponin)    
Cardiac catheterization and coronary angiogram report  
Coronary angioplasty surgical report    
ID card copy

Downloadable form

Required document
A valid ID card copy is required if this has not been submitted previously

We may ask for other documents on a case by case basis.

Note: Apart from claim form, you may submit other supporting documents in copies.

Claims FAQ

Answers to frequently asked questions

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Claims Glossary

Definitions of commonly used claims terms

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