You may refer to the following claim document checklist.

You may submit the claim application to our AIA financial planner / your broker / independent financial adviser or send it to us at the following address:

HK:
AIA Wealth Select Centre, 12/F, AIA Tower, 183 Electric Road, North Point, Hong Kong
Macau:
Unit 201, 2F, AIA Tower, Nos. 251A-301, Avenida Comercial de Macau, Macau

Claim Tips

Register FPS or e-Bankin via AIA Connect for receiving claims payment directly

If you submit the claim application through AIA financial planner / your broker / independent financial adviser, you will receive a notification from the respective channel.
If you submit the claim application to us directly, you will receive a notification from us.

Claim Document Checklist

Required Claim Document	Claim Benefit Item
Required Claim Document	Permanent total disability
Total & Permanent Disability Claim Form
Proof of disability ¹
Sick leave certificate
ID card copy

Required Claim Document	Claim Benefit Item
Required Claim Document	Dismemberment
Dismemberment Claim Form
Proof of dismemberment ²
ID card copy

	Downloadable form
	Required document
	Examples: doctor's follow up assessment record, physiotherapy/chiropractic treatment/occupational therapy progress report Examples: surgery record, doctor's follow up assessment record, medical reports
	A valid ID card copy is required if this has not been submitted previously