Accident

I want to claim

accidental medical expenses
accidental hospital income
temporary disability

After selecting the benefit you want to claim, you may refer to the following part for claim document checklist.

Submit the claim application via AIA Connect.

or

Click here for e-claim easy guide.

Claim Tips

Register FPS or e-Bankin via AIA Connect for receiving claims payment directly

You will receive a notification in AIA Connect upon claim being processed.

Claim Document Checklist

Required Claim Document	Claim Benefit Item
Required Claim Document	Accidental medical expense	Accidental hospital income	Temporary disability
Accident Claim Form Part II
Receipts
Referral letter ¹
Sick leave certificate
Discharge summary
Proof of disability ²
ID card copy

	Downloadable form
	Required document
	Applicable to physiotherapy, chiropractic treatment, occupational therapy, diagnostic tests and specialist consultation Examples: doctor's follow up assessment record, physiotherapy/chiropractic treatment/occupational therapy progress report
	A valid ID card copy is required if this has not been submitted previously

We may ask for other documents on a case by case basis.

How to apply e-claim?

Step 1:

Login to your AIA Connect account.
Tap "Claims" in the Home menu to start a claim submission.

Step 2:

Select "Individual Policy", Insured and claim type, then tap "Next".

Step 3:

Follow the instructions to enter claim details.

Step 4:

Upload claim document(s).

Step 5:

Review your input claim details.

Step 6:

Read the terms and conditions and put a tick as acceptance, then tap "Submit".

Claims FAQ

Answers to frequently asked questions

Recommendation Prompt

Claims Glossary

Definitions of commonly used claims terms

Recommendation Prompt

For assistance, please contact us.