Hong Kong
  • Customer Service Centres:
    • Prior booking is highly recommended - Customer Service Centre will serve customers who have made appointment with priority. Customers could book service via our mobile application AIA Connect (Profile > Contact AIA > Customer Service Centre Enquiry Appointment Service) or book it via our corporate website ( https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html).

Hong Kong

If you wish to visit the following customer service centres to have your policy-related matters processed or to make enquiry, please book your preferred time slot in advance through the link below. This will save your waiting time in the centre.

https://www.aia.com.hk/en/help-and-support/individuals/appointment-form.html

Address

Customer Service Centre

Hong Kong Island
AIA Wealth Select Centre
12/F, AIA Tower,
183 Electric Road,
North Point, Hong Kong 

Kowloon
Suite 1313, 13/F,
AIA Kowloon Tower,
Landmark East, 100 How Ming Street,
Kwun Tong, Kowloon, Hong Kong

E-mail

Hotline

Fax.

(852) 3118-9024

Service Hours

Customer Hotline

Mon-Fri 9:00am - 6:00pm
Sat 9:00am - 1:00pm
Sun Public Holidays Closed

Customer Service Centres

Mon-Fri 9:00am - 6:00pm (Open through lunch)
Sat, Sun & Public Holidays Closed

Macau

Address

1903, AIA Tower,
Nos. 251A-301, Avenida Comercial de Macau
Macau

E-mail

Hotline

(853) 8988-1822

Fax.

(853) 2831-5900

Service Hours

Mon-Fri 08:45am - 5:15pm (Open through lunch)
Sat, Sun & Public Holidays Closed

Special Arrangement during Tropical Cyclone Warning Signal No. 8 or above / Black Rainstorm Warning Signal

  • If Tropical Cyclone Warning Signal No. 8 or above and / or Black Rainstorm Warning Signal is issued outside office hours, our customer service centres and hotline services will be suspended while the warning signal is in force.

  • In general, the services will be resumed in 2 hours after the warning signal is lowered or cancelled. In case the warning signal is lowered or cancelled after 12:00 noon, services will remain suspended for that day.