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If you are seeking for home emergency support,

What benefit item(s) are you claiming for?

Important Note:

On-site investigation may be arranged. Shall you dispose any damaged item(s) before obtaining our written consent, your rights of claim may be affected.
Shall you admit liability or make compromise/compensation to any third party before obtaining our written consent, your rights of claim may be affected.

We may ask for other documents on a case by case basis.

You may submit the claim application to our AIA financial planner / your broker / independent financial adviser or send it to us at the following address:

HK: Customer Service Centre, 12/F, AIA Tower, 183 Electric Road, North Point, Hong Kong

Macau: Unit 201, 2F, AIA Tower, Nos. 251A-301, Avenida Comercial de Macau, Macau

You will receive a written reply.

Once the claim is approved, you will receive the claim payment through the payment method you have chosen.

Edit for the dropdown, tag-pill button and accordion within Help Step component (hidden in preview mode)

Select up to 3 options

Household contents

Personal effects and valuables

Comprehensive personal liability

Claim document checklist

If you are unsure about the claim benefit item, you can submit all claim documents to us.

For death claim, please refer to here.

Required Claim Document	-
Please select the claim benefit item above first

Required Claim Document	Household contents	Personal effects and valuables	Comprehensive personal liability
Property Damage and Loss Claim Form
Copy of incident report Issued by the Police, Fire Services Department and/or the property management company
Photo(s) of the damaged/lost item(s) or incident scene
Receipt of repurchase for damaged/lost item(s)
Estimation report of repair costs Please submit before making any repair
All letter, claim, writ, summons or process document(s)
Statement of details of incident and involved third party(ies) Including loss and injury details, involved third parties' name, contact number and address
ID card copy A valid ID card copy is required if this has not been submitted previously